My daughter and I were on a vacation in Cincinnati when we had an unexpected problem with our van. The car alarm started going off inexplicably, while we were driving, and we didn't have the button to deactivate it. We decided to call Five Star Auto, and they very generously explained what to do over the phone. What a relief! They were courteous and professional, and there was no profit in it for them. Just good people. We are forever grateful!