5

good service, good people, did a good job, Knowledgeable, reliable.

5

Awesome, awesome, awesome customer service! The turnaround for the service of my car was very quick. Jason is amazing and very informative about the cars that come in. The loaner car is also a plus because we're currently a 1 car family and was in need of a car for work. Thank you guys!!!

2

As a woman, finding a mechanic that doesn't talk down to me is important. Finding a mechanic that I can trust is key. The desk guy, Jason didn't listen. He offered excuses for problems that were non-sensical. " It's a Focus" is not an answer to a question. I went in with a burnt smell coming from the air vents. After a diagnosis, and $730 later, the exact same smell was there. ( In fairness, I did receive other repairs ). I was told that the smell was from mold. I am 53, I worked in a dealership! I know what mold/ mildew smell like. The repairs ran on the High End of the average costs for same repairs that I had done. Also, when I got home, one repair wasn't done that I had specifically asked for, although he said that it was. My tires were also 15 lbs. too light. That's basic stuff, which made me wonder what else was 'off'. I asked for answers such as, " Why are my brakes still feeling soft if they are ok?". His response to more than one question was, " It's a Ford Focus"... That's not an answer. I was talked down to. As a female, I was insulted. I gave them 2 stars simply because my car does still run. I don't trust that the repairs I paid for were actually the ones that I needed. Actually, it wasn't! The " burnt smell" still existed. I took it to a competitor and got the "smell" fixed and for 1/2 the cost they had quoted. Not 5 star work in my opinion. High cost, unprofessional experience. I also asked for the owner to call me. Nothing. Oh well, live and learn! I would definitely get a few quotes from other shops. You may save a lot of money and headache. I went down the road to repair " the smell", which I will also review. Update: While looking through my Google Guide, I noticed that an employee of this shop did a personal review. Yep, it was a '5 Star' review. Shop around!!!

5

THE BEST

5

We've been to 5 Star several times and have been very pleased. They have always repaired any car we've taken in that day along with informing us the estimate of the repair ahead of time. The owner has been friendly and considerate.

5

I absolutely love and prefer coming here. The staff is super friendly and helpful, and the service done on my vehicle is always excellent. I always feel like a welcomed friend rather than just another blank face walking through the door, and that is a great feeling. I would definitely recommend bringing your vehicles here over anywhere else.

5

Work was done exactly as requested and they even picked me up and took me to work! Thanks!

5

Excellent service at a fair price. The people are very knowledgeable and professional. I liked the service I got for my daughter's car so much that I dropped my wife's car off when I picked that one up. Highly recommend and I will be returning with my business.

5

Got me in right away and I had the car back, work completed by the end of the day.

5

Their name says it all! I am not originally from the area and I am very picky about who touches my truck and when I found them about two years ago anything I need they provide excellent service! Very friendly and timely on repairs! They have truely earned my trust!

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