5

Great mechanic! Highly recommend

5

I highly recommend this auto repair shop. I looked around and this place had the best pricing, they even gave me a veteran's discount (without asking), gave me a free loaner car so I could still get my stuff done. Jason in the front was very friendly and was a great help. I also was contacted a few days later to check on the vehicle and my satisfaction. Seriously, use these guys, no regrets.

1

Overcharged me for a service and then when i got my car back i immediately noticed that my turn signal gear was sticking. I turned around not even a minute later and told them this and they insisted it wasn’t there fault. When i then asked for a quote on how much it would cost, i was quoted over $200. I did a quick google search and found that the part is easy to replace and just $35...overpriced, dishonest, and never going back.

5

Such amazing customer service. They take pride in their work and are very knowledgeable , also very fair pricing! I will definitely continue to go back.

5

I only had an oil change and a check up last Friday to get my vehicle road-ready for a long ride to a funeral over the weekend, and 5 Star happily squeezed me in their busy schedule. After many years of excellent service on several vehicles belonging to ne and other friends and family members, today I recommended 5 Star again, this time to my fairly new neighbor. I wouldn't recommend them if their service and customer care weren't this good!

5

good service, good people, did a good job, Knowledgeable, reliable.

5

Awesome, awesome, awesome customer service! The turnaround for the service of my car was very quick. Jason is amazing and very informative about the cars that come in. The loaner car is also a plus because we're currently a 1 car family and was in need of a car for work. Thank you guys!!!

2

As a woman, finding a mechanic that doesn't talk down to me is important. Finding a mechanic that I can trust is key. The desk guy, Jason didn't listen. He offered excuses for problems that were non-sensical. " It's a Focus" is not an answer to a question. I went in with a burnt smell coming from the air vents. After a diagnosis, and $730 later, the exact same smell was there. ( In fairness, I did receive other repairs ). I was told that the smell was from mold. I am 53, I worked in a dealership! I know what mold/ mildew smell like. The repairs ran on the High End of the average costs for same repairs that I had done. Also, when I got home, one repair wasn't done that I had specifically asked for, although he said that it was. My tires were also 15 lbs. too light. That's basic stuff, which made me wonder what else was 'off'. I asked for answers such as, " Why are my brakes still feeling soft if they are ok?". His response to more than one question was, " It's a Ford Focus"... That's not an answer. I was talked down to. As a female, I was insulted. I gave them 2 stars simply because my car does still run. I don't trust that the repairs I paid for were actually the ones that I needed. Actually, it wasn't! The " burnt smell" still existed. I took it to a competitor and got the "smell" fixed and for 1/2 the cost they had quoted. Not 5 star work in my opinion. High cost, unprofessional experience. I also asked for the owner to call me. Nothing. Oh well, live and learn! I would definitely get a few quotes from other shops. You may save a lot of money and headache. I went down the road to repair " the smell", which I will also review. Update: While looking through my Google Guide, I noticed that an employee of this shop did a personal review. Yep, it was a '5 Star' review. Shop around!!!

5

THE BEST

5

We've been to 5 Star several times and have been very pleased. They have always repaired any car we've taken in that day along with informing us the estimate of the repair ahead of time. The owner has been friendly and considerate.

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